CVE-2020-2500
QNAP · published 2020-07-01
Source record Collected from the National Vulnerability Database (NVD)
Description
Description by QNAP Systems, Inc. via the CVE Program.
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.
Status at the source
- NVD status: Modified
Affected products, as the source lists them
| Vendor | Product | Versions |
|---|---|---|
| QNAP Systems Inc. | Helpdesk | unspecified – before 3.0.1: affected |
Products named in NVD's CPE match criteria (1)
cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*
DeSpy has not checked any unit, hardware revision or firmware. A product missing here is not a statement that it is unaffected.
Scores, as their sources published them
- CVSS 3.1: 9.8 CRITICAL — as published by QNAP Systems, Inc. (Secondary)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H - CVSS 3.1: 6.5 MEDIUM — as published by NIST (Primary)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N - CVSS 2.0: 6.4 MEDIUM — as published by NIST (Primary)
AV:N/AC:L/Au:N/C:P/I:P/A:N
DeSpy does not score records. These are the sources' own values.
Weaknesses
Sources
References the source lists
- https://www.qnap.com/zh-tw/security-advisory/qsa-20-03
- https://www.qnap.com/zh-tw/security-advisory/qsa-20-03
Source dates: published 2020-07-01, last changed 2026-06-17. DeSpy's copy of this version is dated 2026-09-28.
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